Return & Refund Policy

Overview

We want you to be completely satisfied with your purchase. If you are not, you may return most items for a refund or exchange within our return window.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• It must be in its original, unused, and unworn condition.
• It must be in the original packaging with all tags attached.
• Certain product categories, such as gift cards, personalized items, or items marked as “Final Sale,” are not eligible for return.

How to Initiate a Return

All returns must be initiated through our online portal to be properly processed. Please start your return at solelustre.com.

Refund Process

Once we receive and inspect your return, we will send you an email to notify you. Your refund will then be processed automatically to your original method of payment. Please note that original shipping costs are typically non-refundable.

Shipping Returns

You are responsible for the cost and risk of returning your items. We recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.

Need Assistance?

For any questions regarding your return, please visit our Help Center for more information or contact our customer service team.